Help Desk Technician

SAY San Diego (Social Advocates for Youth); San Diego (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

SAY San Diego is seeking a Help Desk Technician to support staff across school sites in San Diego. The role involves troubleshooting desktops, laptops, tablets, and printers onsite and at out-stationed sites, plus helping users access Microsoft 365 tools.

Experience with Windows 11, Microsoft 365, and iOS setup is preferred. A California driver's license and reliable transportation are required for travel between sites.

Qualifications

• 6 to 12 months Level 1 help desk experience preferred.
• Familiarity with Windows 11, Microsoft 365 and setting-up iPhones, iPads, and Apple IDs.
• Experience working with school systems is highly desirable.
• Valid California driver’s license, clean DMV record, and proof of current auto insurance; access to reliable transportation and willingness to use it for work-related purposes

Responsibilities

• Troubleshoot SAY San Diego desktop, laptops, tablets, and printers.
• Travel to out-stationed school and program sites to troubleshoot equipment, connectivity, and user issues that cannot be resolved remotely
• Receive, log, and prioritize help desk requests submitted by phone, email, and in person
• Teach and assist users with how to access MS SharePoint, OneDrive, and other utilities
• Maintain the IT asset inventory, including asset tagging and recording device assignments, returns, location, and condition across all offices and out-stationed sites
• Deploy, relocate, and decommission equipment for new hires, staff transitions, and office moves; prepare end-of-life devices for disposal with data wiped or destroyed per HIPAA and agency data-security requirements
• Support conference room technology across SAY San Diego offices, including displays, projectors, cameras, speakerphones, and Microsoft Teams meeting equipment, and provide on-site audio/visual support for organizational meetings and events
• Support agency-issued mobile devices and tablets, including iPhone and Android setup, Apple ID and app installation, enrollment in Microsoft Intune, and troubleshooting connectivity at school and program sites
• Cultivate and maintain relationships and connections with school-site IT personnel

Skills

Windows 11

Microsoft 365

Customer service

Phone & Email support

Hardware troubleshooting

Mobility/transport

Tools

SharePoint

OneDrive

Apple iOS setup

Intune

MS Teams

Job description

If you enjoy helping others, are tech savvy, and learn new tasks quickly, the Help Desk Technician may be the position for you! This position supports the needs of all SAY staff both onsite and out stationed at various school sites throughout San Diego.

This position is not eligible for hybrid/remote work week schedules.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Troubleshoot SAY San Diego desktop, laptops, tablets, and printers
• Travel to out-stationed school and program sites to troubleshoot equipment, connectivity, and user issues that cannot be resolved remotely
• Receive, log, and prioritize help desk requests submitted by phone, email, and in person
• Teach and assist users with how to access MS SharePoint, OneDrive, and other utilities
• Maintain the IT asset inventory, including asset tagging and recording device assignments, returns, location, and condition across all offices and out-stationed sites
• Deploy, relocate, and decommission equipment for new hires, staff transitions, and office moves; prepare end-of-life devices for disposal with data wiped or destroyed per HIPAA and agency data-security requirements
• Support conference room technology across SAY San Diego offices, including displays, projectors, cameras, speakerphones, and Microsoft Teams meeting equipment, and provide on-site audio/visual support for organizational meetings and events
• Support agency-issued mobile devices and tablets, including iPhone and Android setup, Apple ID and app installation, enrollment in Microsoft Intune, and troubleshooting connectivity at school and program sites
• Cultivate and maintain relationships and connections with school-site IT personnel

QUALIFICATIONS (Education, Experience, and Certifications):

• 6 to 12 months Level 1 help desk experience preferred
• Familiarity with Windows 11, Microsoft 365 and setting-up iPhones, iPads, and Apple IDs
• Experience working with school systems is highly desirable.
• Valid California driver’s license, clean DMV record, and proof of current auto insurance; access to reliable transportation and willingness to use it for work-related purposes

KNOWLEDGE, SKILLS, AND ABILITIES:

• Tech savvy with solid working knowledge of computer hardware set-up for PC’s
• Ability to lift 50 lbs. unassisted.
• Solid communication and interpersonal skills; personable and customer service oriented
• Teachable and able to learn new tasks quickly and thoroughly
• Responsive and reliable with changing priorities
• Works well with a broad range of diverse, cultural and socio-economic populations and backgrounds.

POSITION DETAILS

DEPARTMENT: Administration

REPORTS TO: Manager of Information Technology