On-Site Retail Brand Experience Pro | Monthly Bonus

Avocado Mattress LLC; Corte Madera (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) with employer match

Paid time off

Job summary

Avocado Green Brands is seeking a Retail Brand Experience Associate to join our Corte Madera, CA team. This on-site, full-time, non-exempt role focuses on delivering exceptional customer experiences and achieving sales KPIs through in-person and digital channels.

You will maintain deep product knowledge, assist guests, and collaborate across departments to optimize operations and reduce returns. A positive attitude and willingness to learn are essential for success.

Qualifications

• Customer service or retail experience is a plus.
• Excellent verbal and written communication.
• Experience responding to live chats and using a CRM platform is a plus.
• Experience tracking KPIs or sales goals is a plus.

Responsibilities

• Meet and exceed sales targets and KPIs.
• Maintain product knowledge and stay up-to-date on procedures.
• Assist guests with sales and provide an exceptional customer experience.
• Record and relay customer feedback to internal teams to improve experience.
• Collaborate with teams to maintain a low return rate and support operations.

Skills

Customer service

Sales goals

Team collaboration

Flexible schedule

Attitude/drive

Tools

TalkDesk

Intercom

Kustomer

Job description

Avocado Green Brands is seeking a Retail Brand Experience Associate to join our Corte Madera, CA team. This on-site, full-time, non-exempt role focuses on delivering exceptional customer experiences and achieving sales KPIs through in-person and digital channels.

You will maintain deep product knowledge, assist guests, and collaborate across departments to optimize operations and reduce returns. A positive attitude and willingness to learn are essential for success.