On-Site Resident Services Manager — Community Programs

Mercy-Housing; Burien (WA); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Healthcare plans including dental and

Vision plans

15 days PTO + 12 holidays + 2 floating

Early Fridays (3 paid hours)

Holiday-time PTO

Volunteer time off

403b + match

Parental and caregiver leave

Life insurance

Employee Assistance Plan

Pet insurance options

Job summary

Mercy Housing seeks a Resident Services Manager I to oversee programs, staff, and services at multiple properties in a defined region. You will visit and work across sites in the Burien, WA area, ensuring compassionate service to residents and meeting program goals.

The role emphasizes collaboration, data reporting, and donor/grant support, with on-site responsibilities and a focus on addressing homelessness, trauma, and related needs. Strong communication and team leadership are essential.

Qualifications

• Bachelor's Degree in a related field required.
• One year of experience in community development or social service program development.
• Program and staff management experience.

Responsibilities

• Locate, develop, and maintain networks and partnerships with relevant service providers, community organizations, businesses, and educational institutions.
• Implement core program components as required by regulation, funders, and population needs; oversee progress toward outcomes at all sites.
• Recruit, orient, manage and evaluate resident services staff and participate in hiring with supervisor approval.
• Produce reports and interpret outcomes from resident services data; submit all required reports on time.
• Support grant proposals and fundraising efforts; track and meet grant compliance requirements.

Skills

Interpersonal skills

Data comprehension

Verbal/written communication

Education

Bachelor's Degree in related field

Tools

MS Word

Excel

Outlook

Job description

Mercy Housing seeks a Resident Services Manager I to oversee programs, staff, and services at multiple properties in a defined region. You will visit and work across sites in the Burien, WA area, ensuring compassionate service to residents and meeting program goals.

The role emphasizes collaboration, data reporting, and donor/grant support, with on-site responsibilities and a focus on addressing homelessness, trauma, and related needs. Strong communication and team leadership are essential.