Resident Services Manager I

Mercy-Housing; Burien (WA); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Healthcare plans including dental and

Vision plans

15 days PTO + 12 holidays + 2 floating

Early Fridays (3 paid hours)

Holiday-time PTO

Volunteer time off

403b + match

Parental and caregiver leave

Life insurance

Employee Assistance Plan

Pet insurance options

Job summary

Mercy Housing seeks a Resident Services Manager I to oversee programs, staff, and services at multiple properties in a defined region. You will visit and work across sites in the Burien, WA area, ensuring compassionate service to residents and meeting program goals.

The role emphasizes collaboration, data reporting, and donor/grant support, with on-site responsibilities and a focus on addressing homelessness, trauma, and related needs. Strong communication and team leadership are essential.

Qualifications

• Bachelor's Degree in a related field required.
• One year of experience in community development or social service program development.
• Program and staff management experience.

Responsibilities

• Locate, develop, and maintain networks and partnerships with relevant service providers, community organizations, businesses, and educational institutions.
• Implement core program components as required by regulation, funders, and population needs; oversee progress toward outcomes at all sites.
• Recruit, orient, manage and evaluate resident services staff and participate in hiring with supervisor approval.
• Produce reports and interpret outcomes from resident services data; submit all required reports on time.
• Support grant proposals and fundraising efforts; track and meet grant compliance requirements.

Skills

Interpersonal skills

Data comprehension

Verbal/written communication

Education

Bachelor's Degree in related field

Tools

MS Word

Excel

Outlook

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Locations

Showing 1 location

• Resident Services
• Full-Time
• Requisition #: RESID005019

Description

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The successful Resident Services Manager I will oversee programs, staff, and services at each property in an assigned region. You will be visiting and working at multiple sites.

The successful candidate will demonstrate compassion and have an understanding of the complexities of homelessness; co-morbidities; trauma; mental health and substance usage.

We encourage candidates with lived experience to apply. This is an on-site position.

Location: Burien, WA area

Pay: $39-42/hour, depending on experience

• Several healthcare plans to choose from, dental (includes plans that cover adult and child orthodontia or free basic dental options) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
• Early close Fridays (3 paid hours off each Friday!)
• Early close prior to a holiday (3 paid hours)
• Paid time off between Christmas Day and New Year's Holiday
• Paid time off to volunteer with an organization of your choice
• 403b + match
• Paid parental and caregiver leave
• Employer-paid life insurance
• Free Employee Assistance Plan
• Pet insurance options

What You'll Do

Duties

• Locate, develop, and maintain networks and partnerships with relevant service providers, community and religious organizations, business, and educational institutions
• Implement core program/service components as may be required by regulation, funders, and/or special needs of the population served, and oversee progress toward program outcomes at all assigned sites.
• Recruit, orient, manage and evaluate other resident services staff. Participate in hiring staff with direct supervisor approval.
• Produce reports and understand outcomes from resident services data; prepare and submit all required reports in a timely manner.
• Assist Resource Development staff in the preparation of grant proposals, reports and in support of general fundraising efforts; track and meet grant compliance requirements.

Provide input to housing development staff on new projects or acquisitions to determine plans for Resident Services.

Participate in Affordable Housing advocacy programs, councils for Affordable Housing/Community Services to represent Mercy Housing and our residents.

Monitor and provide input into the budget to ensure expenses are in line with funding availability and grant budgets.

What We're Looking For

Minimum Qualifications

• Bachelor's Degree in a related field.
• One (1) year of experience in community development or social service program development.
• Program and staff management experience.

Preferred Qualifications

• Additional work experience.

Knowledge and Skills

• Function effectively in an environment with diverse cultures and multiple perspectives and lines of authority.
• Intermediate to Advanced Proficiency of verbal, writing and listening skills.
• Perform basic computer functions using MS Word, Excel, and Outlook.
• Demonstrate knowledge in data collection and analysis.
• Effectively motivate and supervise other staff, develop staff skills in support of resident and community programs and initiatives through training and mentoring.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.