On-Site Reservations Sales Pro: Boost Bookings & Guest Experience

Terranea Resort; Rancho Palos Verdes (CA); On-site; USD 25,583 - 36,436; Full time

Benefits offered by this job

Competitive benefits package

Paid time off

401(k) with company match

Job summary

A luxury resort in California is seeking a Reservations Sales Agent to oversee bookings and provide excellent customer service. This entry-level position involves answering calls promptly, processing reservations, and assisting guests with their needs. Applicants should have prior customer service experience, a high school diploma, and the ability to communicate professionally. Competitive pay starting at $22.51 per hour, along with a comprehensive benefits package including medical, dental, and 401(k) matching.

Qualifications

• Clear and confident communication in English.
• Professional writing skills for correspondence.
• Ability to manage interruptions and adapt quickly.

Responsibilities

• Answer incoming calls promptly while maintaining professionalism.
• Process reservations via calls and online systems accurately.
• Assist guests with pre-arrival requests and complaints.
• Maintain relationships with repeat guests and travel agents.

Skills

Customer service

Professional communication

Bilingual skills

Attention to detail

Education

High School Diploma or GED

Job description

A luxury resort in California is seeking a Reservations Sales Agent to oversee bookings and provide excellent customer service. This entry-level position involves answering calls promptly, processing reservations, and assisting guests with their needs. Applicants should have prior customer service experience, a high school diploma, and the ability to communicate professionally. Competitive pay starting at $22.51 per hour, along with a comprehensive benefits package including medical, dental, and 401(k) matching.