Hotel Reservations Supervisor — Lead & Elevate Guest Experience

Mt. Washington Pediatric Hospital; Norden (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

401k after 1000 hours and one year of?

Employee Assistance Program (EAP)

Free ski passes for employees

50% off food at resort restaurants

Free group ski/snowboard lessons

Employee discounted lift tickets for t

Hotel discounts

Ski reciprocal programs

Job summary

Sugar Bowl Resort in California is seeking a Hotel Reservations Supervisor to lead our front desk team in handling telephone inquiries and reservations with accuracy and warmth. You will coach agents, oversee daily desk operations, and promote services to maximize room revenue while maintaining a polished, welcoming image.

Ideal candidates have prior reservations or front desk experience with supervisory exposure, strong English communication, and proficient use of a PMS system.

Qualifications

• Experience in hotel reservations or front desk with supervisory or lead responsibilities preferred.
• Fluent in reading, writing, and speaking English.
• Strong customer service mindset and professional phone demeanor.

Responsibilities

• Lead, coach, and support the reservations team on calls and bookings.
• Oversee daily desk flow, scheduling coverage, and peak call handling.
• Answer telephones and make reservations for hotel rooms, rentals, dining, and ski school.
• Process deposits, cancellations, and guest correspondence.
• Handle escalated guest concerns with sound judgment.
• Generate and review reports to track team performance and reservations accuracy.

Skills

Previous hotel reservations experience

Supervisory or lead experience

English fluency

Telephone etiquette

Mathematical skills

PMS experience

Tools

PMS

Job description

Sugar Bowl Resort in California is seeking a Hotel Reservations Supervisor to lead our front desk team in handling telephone inquiries and reservations with accuracy and warmth. You will coach agents, oversee daily desk operations, and promote services to maximize room revenue while maintaining a polished, welcoming image.

Ideal candidates have prior reservations or front desk experience with supervisory exposure, strong English communication, and proficient use of a PMS system.