Guest Services Agent

Homewood NOLA; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Homewood NOLA is seeking a Guest Services Agent in New Orleans to join the Front Office team. You will greet guests, assist with check-in/check-out, handle requests, and coordinate with housekeeping to ensure room readiness.

The ideal candidate has hospitality or customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. Weekend and holiday shifts are required, with a welcoming, professional demeanor.

Qualifications

• High school diploma preferred.
• Previous hospitality or customer service experience preferred.
• Experience with hotel PMS is a plus.

Responsibilities

• Greet guests and check them in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly.
• Handle payments, room assignments, and reservation changes accurately.
• Coordinate with housekeeping and maintenance for timely room readiness.
• Maintain a clean, welcoming front desk and lobby area.
• Work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data-entry

Education

High school diploma

Tools

PMS

Job description

Hotel Overview

207 rooms | 1,521 sq. ft. meeting/event space Amenities: pet friendly, extended stay, outdoor pool, complimentary hot breakfast and WiFi. Ideally located just off Bourbon Street, the hotel offers easy access to the dining, music, and culture of the French Quarter. With the Caesars Superdome, Central Business District, and Smoothie King Center just a mile away, it’s a dynamic setting for hospitality professionals who enjoy serving both business and leisure travelers in the heart of New Orleans.

Job Title

Guest Services Agent

Department

Front Office

Supervision Exercised

NONE

Supervision Received

Front Office Supervisor and Front Office Manager

Minimum Requirements

• Education High school diploma preferred.
• Experience Previous hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.

Skills and Knowledge

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.