On-Site Reservations Agent — Luxury Resort

Hei Hotels Inc.; The Woodlands (TX); Vor Ort; USD 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Medical and Dental insurance

Vision insurance

Vacation, Sick and Holiday leave

401(k) with employer matching

Hotel room discounts

Zusammenfassung

The Westin at The Woodlands is seeking a Reservations Agent to assist guests through the booking process and ensure a smooth arrival experience. You will answer calls, check availability, quote rates, and input reservations into our system with accuracy and courtesy.

Ideal candidates are friendly, patient, and proficient with computer reservation systems. This full-time on-site role offers comprehensive benefits and opportunities within HEI Hotels & Resorts.

Qualifikationen

• Excellent guest communication and customer service skills.
• Patience and diplomacy in handling inquiries and complaints.
• Ability to type accurately and input information quickly in a reservation system.

Aufgaben

• Answer telephones and greet guests in a friendly, professional manner.
• Provide accurate information on availability, rates, and transportation options.
• Input and retrieve reservation data in the computer system; verify confirmations.
• Promote HEI Hotels and Resorts programs and brand initiatives.
• Handle guest questions and resolve issues with tact and courtesy.

Kenntnisse

Guest communication

Patience and diplomacy

Computer literacy

Interpersonal skills

Typing 40 WPM

Tools

Reservation system

Jobbeschreibung

The Westin at The Woodlands is seeking a Reservations Agent to assist guests through the booking process and ensure a smooth arrival experience. You will answer calls, check availability, quote rates, and input reservations into our system with accuracy and courtesy.

Ideal candidates are friendly, patient, and proficient with computer reservation systems. This full-time on-site role offers comprehensive benefits and opportunities within HEI Hotels & Resorts.