Hotel F&B Supervisor - Guest Experience Leader

HEI Hotels & Resorts; The Woodlands (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical & Dental ( Anthem BCBS )

Vision insurance ( EyeMed )

401(k) with matching

Hotel room discounts

Vacation, Sick and Holiday programs

Pet insurance

Job summary

The Westin at The Woodlands, part of HEI Hotels & Resorts, is seeking an enthusiastic F&B crew member to assist the Outlet Manager in daily restaurant and room service operations. You will help maintain service standards, manage sidework, and ensure compliance with policies while delivering excellent guest experiences.

Ideal candidates are physically capable, comfortable with POS systems, and able to communicate clearly with staff and guests.

Qualifications

• Ability to operate a point of sale (POS) system.
• Strong verbal and written communication skills.
• Ability to lift up to 50 pounds with or without accommodation.
• Ability to push/pull carts weighing up to 150 pounds with or without accommodation.

Responsibilities

• Assist the Outlet Manager in planning and managing Restaurant, Room Service and other F&B outlets.
• Monitor service standards and supervise servers and bussers.
• Ensure cleanliness, proper setup and timely service across venues.
• Maintain compliance with liquor regulations and corporate policies.
• Communicate events, house counts and special instructions to staff.
• Perform other duties as assigned.

Skills

POS system

Verbal & written communication

Lifting 50 lbs

Push/Pull 150 lbs

Job description

The Westin at The Woodlands, part of HEI Hotels & Resorts, is seeking an enthusiastic F&B crew member to assist the Outlet Manager in daily restaurant and room service operations. You will help maintain service standards, manage sidework, and ensure compliance with policies while delivering excellent guest experiences.

Ideal candidates are physically capable, comfortable with POS systems, and able to communicate clearly with staff and guests.