Reservation Agent - Luxury Resort (Full-Time, Benefits)

Woodstock Inn & Resort; Woodstock (VT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Resort privileges

Discounts

Free employee meal

Job summary

The Woodstock Inn & Resort in Woodstock, Vermont is seeking a Reservation Agent to handle guest inquiries, process bookings and present our resort with a professional first impression. This on-site role supports guest services across accommodations, dining and activities, working within a dedicated team.

Responsibilities include handling reservations, updating guest information, and delivering accurate details to callers.

Qualifications

• High school graduate required.
• Strong guest service and communication skills required.
• Proficient in phone handling and computer use including MS Office.

Responsibilities

• This is an in-person position located at the Woodstock Inn & Resort.
• Book reservations and manage existing requests for all guests.
• Listen to callers to understand inquiries and requests.
• Provide accurate information on availability, accommodations and services.
• Assign reservations based on guest preferences and availability.
• Read, retrieve, and verify information including confirmation numbers.
• Input and retrieve data using a computer reservation system.
• Perform duties with attention to detail, speed and accuracy.
• Communicate professionally over the phone and in writing.

Skills

Guest service

Communication

Phone skills

Computer skills

Education

High School Graduate

Tools

Microsoft Office: Outlook

Excel

Word

Job description

The Woodstock Inn & Resort in Woodstock, Vermont is seeking a Reservation Agent to handle guest inquiries, process bookings and present our resort with a professional first impression. This on-site role supports guest services across accommodations, dining and activities, working within a dedicated team.

Responsibilities include handling reservations, updating guest information, and delivering accurate details to callers.