Guest Experience Advocate - Front Desk

Hei Hotels Inc.; The Woodlands (TX); Vor Ort; USD 18.000 - 25.000; Vollzeit

Benefits dieser Stelle

Medical and Dental coverage

Vacation and holidays

Pet insurance

Financial wellness programs

401(k) with matching funds

Hotel room discounts

Zusammenfassung

The Westin at The Woodlands, operated by HEI Hotels and Resorts, is seeking a Front Desk Associate to greet guests on arrival and departure, manage registrations, and provide accurate information about local attractions. You will process payments, promote HEI programs, and ensure a smooth, welcoming experience for all guests.

Responsibilities include handling check-in/check-out, inputting data into the hotel system, resolving guest concerns with diplomacy, and maintaining professional

Qualifikationen

• Hotel experience preferred.
• Ability to use a calculator for moderately complex calculations.
• Ability to deal with customers with tact and diplomacy to resolve conflicts.
• Ability to stand and move throughout front office and perform job functions.
• Ability to input information using a moderately complex computer system.
• Ability to identify signs of emergency situations.
• Ability to build effective working relationships.
• Strong verbal and written communication skills.
• Ability to adapt communication style for different audiences.

Aufgaben

• Greet guests with a friendly welcome and provide information on hours and local attractions.
• Handle check-in/check-out, input guest details, and manage room assignment and keys.
• Process payments, manage cash and credit transactions, and post charges to guest accounts.
• Answer calls promptly and relay messages to guests accurately.
• Close guest accounts at check-out and address any dissatisfaction or price concerns.
• Resolve guest issues by researching and offering effective solutions.

Kenntnisse

Customer service

Cash handling

Communication

Front desk operations

Computer systems

Emergency awareness

Interpersonal relations

Verbal and written communication

Jobbeschreibung

The Westin at The Woodlands, operated by HEI Hotels and Resorts, is seeking a Front Desk Associate to greet guests on arrival and departure, manage registrations, and provide accurate information about local attractions. You will process payments, promote HEI programs, and ensure a smooth, welcoming experience for all guests.

Responsibilities include handling check-in/check-out, inputting data into the hotel system, resolving guest concerns with diplomacy, and maintaining professional