On-Site Property Operations Coordinator

Essex Property Trust; Hayward (CA); On-site; USD 56,000 - 65,000; Full time

Benefits offered by this job

Housing discount 20%

Medical insurance

Dental insurance

Vision insurance

401k employer match

Paid holidays 12 days

Paid time off 15 days

Job summary

Essex Property Trust in Hayward, California is seeking an Operations Coordinator to support maintenance operations across our portfolio. You will prioritize service requests, schedule inspections, create vendor work orders, and help keep properties running smoothly for residents and staff.

This role is hands-on, requires in-person presence at Essex offices, with some virtual coordination. Strong organizational skills, reliability, and the ability to communicate clearly with residents, vendors,

Qualifications

• High school diploma or equivalent required. College degree preferred.
• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
• Prior experience in customer service or property management is preferred.
• Commitment to providing exceptional customer service and a desire to help people.
• Strong organizational and time management skills to handle multiple responsibilities effectively.
• Ability to work independently and collaboratively in a centralized hub environment.
• Ability to read, write, speak, and understand English.
• Capability to utilize a personal smart device for apps related to property operations and communication.
• Ability to work onsite to complete essential job functions outlined above and as arise in the ordinary course of the job.

Responsibilities

• Manage and prioritize service requests using SightPlan.
• Schedule pre-move-out and final move-out inspections with residents, which may be conducted in person or virtually as needs demand.
• Create purchase orders for vendor services and track vendor-related work orders.
• Schedule vendors for unit turnovers based on inspection findings.
• Monitor unit turnover and maintenance work orders to ensure timely completion.
• Respond to onsite emergencies and coordinate with the onsite team, including providing in-person support and coverage as needed for colleagues at other locations.
• Partner with CMS Project Manager in supporting various asset improvement and preventative maintenance projects. Be the Community Management stakeholder of each project.
• Assist in scheduling and granting property access for projects led by Project Execution and sustainability, which can require onsite presence to facilitate.
• Communicate with on-site team and residents in person (or telephonically and virtually when not possible) to confirm work completion, gather feedback, and recommend improvements.
• Assist in purchasing supplies, equipment, and services while tracking budget variances and escalating concerns as needed.
• Other responsibilities as deemed necessary by the company as part of the ordinary course of business.

Skills

Microsoft Office

Property management software

Customer service

Time management

Education

High school diploma or equivalent

Tools

CRM software

Office productivity tools

Job description

Essex Property Trust in Hayward, California is seeking an Operations Coordinator to support maintenance operations across our portfolio. You will prioritize service requests, schedule inspections, create vendor work orders, and help keep properties running smoothly for residents and staff.

This role is hands-on, requires in-person presence at Essex offices, with some virtual coordination. Strong organizational skills, reliability, and the ability to communicate clearly with residents, vendors,