On-Site Production Print & Mail Specialist

Xerox; Wilmington (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Xerox in Wilmington, NC is seeking a Service Delivery Associate to support on-site mailroom, print and document operations, and administrative tasks. You will operate office and production equipment, handle mail duties, and help ensure smooth daily workflows.

This role emphasizes customer service, accuracy in logs and billing, and adherence to SLAs. Candidates should have a High School Diploma and be comfortable with light physical work, with training provided on Xerox systems and equipment.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in customer service or operations support preferred.
• Training on Xerox systems and equipment will be provided.

Responsibilities

• Operate office and production equipment (printers, scanners, inserters, fax) and ensure performance.
• Handle mail duties including sorting, scanning, distribution, and package tracking.
• Support document preparation, printing, and finishing (stapling, binding, laminating).
• Maintain logs and documentation for billing, meter reads, and production jobs.
• Ensure compliance with SLAs and promptly escalate issues.
• Monitor supply inventory and perform replenishment as needed.
• Deliver excellent customer service and act as a key daily contact for client interactions.
• Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.

Skills

Interpersonal skills

Multitasking

Microsoft Office

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Tools

Xerox systems

Job description

Xerox in Wilmington, NC is seeking a Service Delivery Associate to support on-site mailroom, print and document operations, and administrative tasks. You will operate office and production equipment, handle mail duties, and help ensure smooth daily workflows.

This role emphasizes customer service, accuracy in logs and billing, and adherence to SLAs. Candidates should have a High School Diploma and be comfortable with light physical work, with training provided on Xerox systems and equipment.