Production Print Associate

Xerox Corporation; Wilmington (NC); On-site; USD 19,000 - 30,000; Full time

Job summary

Xerox Corporation in Wilmington, NC is seeking a Service Delivery Associate to manage on-site mailroom services, print operations, and administrative tasks, delivering reliable service and customer satisfaction.

You will operate office devices, handle mail and package tracking, support document prep, maintain logs for billing, and ensure compliance with SLAs. Basic Microsoft Office skills and a proactive approach are essential. This role requires light lifting and standing.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in customer service or operations support preferred.

Responsibilities

• Operate office and production equipment (e.g., printers, scanners, inserters, fax machines) and ensure optimal performance.
• Perform mail handling duties including sorting, scanning, distribution, and package tracking.
• Support document preparation, printing, and finishing (e.g., stapling, binding, laminating).
• Maintain accurate logs and documentation for billing, meter reads, and production jobs.
• Ensure compliance with Service Level Agreements (SLAs) and promptly escalation issues.
• Monitor supply inventory and perform replenishment as needed.
• Deliver excellent customer service and act as key daily contact for client interactions.
• Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.

Skills

Interpersonal skills

Communication skills

Multitasking

Microsoft Office

Attention to detail

Independent problem solving

Light physical tasks

Education

High School Diploma or equivalent

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting onXerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visitXerox Careers .

Hourly:Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Purpose:

The Service Delivery Associate plays a critical role in executing on-site customer solutions, including mailroom services, print and document operations, and administrative support tasks, ensuring service excellence and customer satisfaction.

Primary Responsibilities:

Operate office and production equipment (e.g., printers, scanners, inserters, fax machines) and ensure optimal performance.

Perform mail handling duties including sorting, scanning, distribution, and package tracking.

Support document preparation, printing, and finishing (e.g., stapling, binding, laminating).

Maintain accurate logs and documentation for billing, meter reads, and production jobs.

Ensure compliance with Service Level Agreements (SLAs) and promptly escalation issues.

Monitor supply inventory and perform replenishment as needed.

Deliver excellent customer service and act as key daily contact for client interactions.

Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.

Skills and Qualifications:

Strong interpersonal and communication skills.

Ability to multitask and manage priorities in a fast-paced environment.

Functional knowledge of Microsoft Office (Word, Excel, Outlook).

High attention to detail and organization.

Ability to work independently and problem-solve operational issues.

Comfortable with light physical tasks (e.g., lifting up to 50 lbs, standing for extended periods).

Education and Experience:

High School Diploma or equivalent required.

1+ year of experience in customer service or operations support preferred.

Training on Xerox systems and equipment will be provided.