Onsite Print & Mail Production Associate

Xerox; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

Xerox is seeking a Print Production Associate to support on-site mailroom and document operations, delivering high-quality service and accurate production support.

The role involves operating printers and related equipment, handling mail, and assisting with document finishing. Training on Xerox systems is provided; a High School Diploma is required with 1+ year of customer service or operations support preferred.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in customer service or operations support preferred.
• Training on Xerox systems and equipment will be provided.

Responsibilities

• Operate office and production equipment (printers, scanners, inserters, fax) and ensure optimal performance.
• Handle mail duties including sorting, scanning, distribution, and package tracking.
• Support document preparation, printing, and finishing (stapling, binding, laminating).
• Maintain accurate logs and documentation for billing, meter reads, and production jobs.
• Ensure compliance with SLAs and promptly elevate issues.
• Monitor supply inventory and perform replenishment as needed.
• Deliver excellent customer service and act as daily client contact.
• Use Microsoft Office tools and internal systems to complete administrative tasks.

Skills

Interpersonal skills

Multitasking

MS Office proficiency

Attention to detail

Independent problem-solving

Light physical work

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Xerox is seeking a Print Production Associate to support on-site mailroom and document operations, delivering high-quality service and accurate production support.

The role involves operating printers and related equipment, handling mail, and assisting with document finishing. Training on Xerox systems is provided; a High School Diploma is required with 1+ year of customer service or operations support preferred.