On-Site Premium Customer Experience Specialist

Avis First; Town of Texas (WI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Bi-weekly pay

On-the-job training

Paid time off

Medical & dental

401k

Employee discounts

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist to deliver premium, personalized service from delivery to collection. You will engage customers across phone, text, email, and app, ensuring flawless, first-class interactions at every touchpoint.

You will coordinate vehicle delivery, greet customers on arrival, assist with luggage, and provide a comprehensive overview of the rental. Strong communication and a customer-focused mindset are essential.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor focused on customer satisfaction.
• Strong verbal and written communication skills.
• Comfortable using mobile devices and apps.
• Valid Driver’s License and legal work eligibility in the U.S.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations.
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Skills

Customer service

Communication

Tech proficiency

Driver's license

Job description

Avis Budget Group is seeking an Avis First Customer Experience Specialist to deliver premium, personalized service from delivery to collection. You will engage customers across phone, text, email, and app, ensuring flawless, first-class interactions at every touchpoint.

You will coordinate vehicle delivery, greet customers on arrival, assist with luggage, and provide a comprehensive overview of the rental. Strong communication and a customer-focused mindset are essential.