On-Site PC Support Technician — Bonus per Closed Call

Worldwide TechServices; Warwick (RI); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Call incentive program

Job summary

Worldwide TechServices is seeking a Dynamic PC Support specialist to repair desktops and laptops, performing basic to moderately complex troubleshooting. You will interact directly with clients to address technical issues and respond promptly according to client SLAs.

Responsibilities include providing customer support for designated equipment, receiving and delivering service calls, meeting customer satisfaction criteria, and completing administrative tasks with timely reporting.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.

Skills

Customer service

Client communication

Driving

Repair tools

Lifting 50 lbs

Education

Technical school certification

Tools

Basic repair tools

Job description

Worldwide TechServices is seeking a Dynamic PC Support specialist to repair desktops and laptops, performing basic to moderately complex troubleshooting. You will interact directly with clients to address technical issues and respond promptly according to client SLAs.

Responsibilities include providing customer support for designated equipment, receiving and delivering service calls, meeting customer satisfaction criteria, and completing administrative tasks with timely reporting.