Onsite PC Support Technician - Per-Call Incentives

Worldwide TechServices, LLC; Wilmington (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Call-based incentive

Job summary

Worldwide TechServices is seeking an entry-level Dynamic PC Support technician to troubleshoot desktops and laptops and to address client issues directly on site. You will provide on-site support to clients, perform service calls within SLAs, and ensure accurate reporting and documentation.

Candidates should have technical school certification or equivalent and up to two years of relevant experience; a valid driver's license and ability to travel are required.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Technical troubleshooting

Communication

Driving to client locations

Physical ability

Education

Technical school certification or equivalent

Tools

Repair toolkit

Job description

Worldwide TechServices is seeking an entry-level Dynamic PC Support technician to troubleshoot desktops and laptops and to address client issues directly on site. You will provide on-site support to clients, perform service calls within SLAs, and ensure accurate reporting and documentation.

Candidates should have technical school certification or equivalent and up to two years of relevant experience; a valid driver's license and ability to travel are required.