On-Site PC Support Technician - Client-Facing Troubleshooter

Worldwide TechServices

Ann Arbor (MI)

On-site

USD 42,000 - 62,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician in Ann Arbor, MI to perform basic and moderately complex troubleshooting on desktops and laptops and assist with desk side applications and infrastructure.

You will interact with clients to address technical issues, respond timely, meet SLA guidelines, and complete all call documentation. A technical school certification and 0-2 years of experience are typical prerequisites.

Qualifications

Technical school certification or equivalent required
0-2 years of relevant experience preferred
Valid driver's license and reliable transportation
Ability to lift up to 50 lbs

Responsibilities

Provide customer support for designated equipment
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs