On-Site PC Support Technician - Client-Facing Troubleshooter

Worldwide TechServices; Carlsbad (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician to troubleshoot desktops and laptops, provide on-site client support, and resolve issues promptly at client sites. The role involves travel to customer locations and maintaining safety and reporting standards.

Candidates typically have 0-2 years of relevant experience and technical school certification; OEM certifications are preferred. A valid driver’s license and reliable transport are required.

Qualifications

• 0-2 years of relevant experience
• Technical school certification required
• OEM certifications maintained

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls within SLA
• Meet customer service satisfaction criteria
• Complete administrative tasks for each call
• Real-time reporting of all calls
• Follow established policies and guidelines
• Ensure control of assets and inventory per client agreements
• Report activity accurately and timely
• Understand and follow safety policies daily
• Additional duties may be assigned to meet business needs

Skills

Customer service

Communication

Driving

Physical endurance

Problem solving

Education

Technical school certification or equivalent

Tools

Basic repair toolkit

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician to troubleshoot desktops and laptops, provide on-site client support, and resolve issues promptly at client sites. The role involves travel to customer locations and maintaining safety and reporting standards.

Candidates typically have 0-2 years of relevant experience and technical school certification; OEM certifications are preferred. A valid driver’s license and reliable transport are required.