On-Site PC Support Tech – Travel & Call Incentives

SmartRecruiters, Inc.; Lihue (HI); On-site; USD 42,000 - 65,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician to perform repair and troubleshooting on desktops and laptops. The role involves diagnosing issues, supporting Desk Side applications and infrastructure, and communicating with clients to address problems promptly.

You will provide on-site customer support, accept service calls within SLAs, document activities, manage assets, and follow safety guidelines. Some travel to client sites and occasional overnight stays may be required.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in guidelines
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Technical communication

Driving to client locations

Repair toolkit

Lifting up to 50 lbs

Education

Technical certificate or technical school certification

Tools

OEM certifications

Software knowledge

Hardware knowledge

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician to perform repair and troubleshooting on desktops and laptops. The role involves diagnosing issues, supporting Desk Side applications and infrastructure, and communicating with clients to address problems promptly.

You will provide on-site customer support, accept service calls within SLAs, document activities, manage assets, and follow safety guidelines. Some travel to client sites and occasional overnight stays may be required.