On-Site PC Support Technician — Travel & Per-Call Incentives

SmartRecruiters, Inc.; Grand Prairie (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support professional to troubleshoot desktops and laptops, perform basic to moderately complex repairs, and interact directly with clients to resolve issues promptly. This role may support Desk Side applications and infrastructure while ensuring timely responses and adherence to service guidelines.

The candidate will provide customer support for designated equipment, deliver service calls within SLAs, and maintain accurate reporting and asset

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Troubleshooting

Desktop support

Communication

Education

Technical school certification

Tools

Repair tools

Job description

Worldwide TechServices is seeking a Dynamic PC Support professional to troubleshoot desktops and laptops, perform basic to moderately complex repairs, and interact directly with clients to resolve issues promptly. This role may support Desk Side applications and infrastructure while ensuring timely responses and adherence to service guidelines.

The candidate will provide customer support for designated equipment, deliver service calls within SLAs, and maintain accurate reporting and asset