On-Site PC Deployment & Diagnostics Technician

firstPRO, Inc; Bethlehem (Northampton County); On-site; USD 42,000 - 64,000; Full time

Job summary

firstPRO, Inc. is seeking an on-site IT Support Technician to join our client’s PC Support Team in the Bethlehem area. You will provide hands-on support for hardware, software, and networking, and help ensure reliable operation of technology across multiple locations.

The role emphasizes on-site diagnostics, customer service, and collaboration with end users and staff. A degree or equivalent experience is acceptable; willingness to travel between business and education sites is required.

Qualifications

• Attention to detail and ability to analyze and solve technical problems.
• Interpersonal and customer service skills as well as being self-motivated.
• Must be friendly, courteous, presentable, service‑oriented, flexible and enjoy working with all levels of staff.

Responsibilities

• Provide on-site technical support for hardware, software, and peripherals.
• Configure, install, validate equipment and perform on-site diagnostics.
• Troubleshoot issues, research solutions, and resolve problems.
• Communicate clearly with end users and maintain inventory records.
• Adhere to customer standards and policies.

Skills

Customer service

Interpersonal skills

Self-motivated

Problem solving

Education

AS Degree in Information Sciences and Technology

Job description

firstPRO, Inc. is seeking an on-site IT Support Technician to join our client’s PC Support Team in the Bethlehem area. You will provide hands-on support for hardware, software, and networking, and help ensure reliable operation of technology across multiple locations.

The role emphasizes on-site diagnostics, customer service, and collaboration with end users and staff. A degree or equivalent experience is acceptable; willingness to travel between business and education sites is required.