PC Deployment & Build Technician

firstPRO, Inc; Bethlehem (Northampton County); On-site; USD 42,000 - 64,000; Full time

Job summary

firstPRO, Inc. is seeking an on-site IT Support Technician to join our client’s PC Support Team in the Bethlehem area. You will provide hands-on support for hardware, software, and networking, and help ensure reliable operation of technology across multiple locations.

The role emphasizes on-site diagnostics, customer service, and collaboration with end users and staff. A degree or equivalent experience is acceptable; willingness to travel between business and education sites is required.

Qualifications

• Attention to detail and ability to analyze and solve technical problems.
• Interpersonal and customer service skills as well as being self-motivated.
• Must be friendly, courteous, presentable, service‑oriented, flexible and enjoy working with all levels of staff.

Responsibilities

• Provide on-site technical support for hardware, software, and peripherals.
• Configure, install, validate equipment and perform on-site diagnostics.
• Troubleshoot issues, research solutions, and resolve problems.
• Communicate clearly with end users and maintain inventory records.
• Adhere to customer standards and policies.

Skills

Customer service

Interpersonal skills

Self-motivated

Problem solving

Education

AS Degree in Information Sciences and Technology

Job description

This hands‑on role with our customer’s PC Support Team requires the following:

• Configure, deliver, install, and validate technical equipment as requested
• Perform on‑site troubleshooting and diagnostics of hardware and software
• Identify, research, and resolve technical problems
• Communicates information in a timely, accurate and concise manner that fosters a collaborative environment.
• Maintains inventory records of hardware and peripherals
• Adheres to our customer’s Technology defined standards and policies

Day‑to‑day responsibilities will require resources to Provides on‑site technical support that requires creative problem‑solving, using a consultative approach to end users on a variety of issues including but not limited to, computer hardware and software, security and network connectivity. Identifies, researches, resolves technical problems and possesses a thorough understanding of the products or services being offered.

Qualifications

• AS Degree in Information Sciences and Technology or experience in lieu of degree
• 2 years of progressive experience (within a clinical setting, preferred).
• Attention to detail and ability to analyze and solve technical problems.
• Interpersonal and customer service skills as well as being self‑motivated.
• Intricate knowledge of the use of mobile devices, networking, personal computers, printers, and computer terminology.
• Knowledge of network protocols, computer hardware/software and peripherals.
• Must be friendly, courteous, presentable, service‑oriented, flexible and enjoy working with all levels of staff.
• Must be able to visit multiple business and education locations. (Dependent on employment location)