On-Site PC Repair & Tech Support Pro - Travel Ready

Talentify

Dover (NH)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician to perform a variety of repair and troubleshooting tasks on desktops and laptops, while interacting with clients to address issues promptly and accurately. The role involves supporting Desk Side applications and infrastructure, traveling to client locations, and meeting SLA requirements.

A technical school certification or equivalent and 0-2 years of relevant experience are typical prerequisites, with OEM certifications and

Qualifications

Technical school certification or equivalent
0-2 years of relevant experience
Previous customer service experience is a plus

Responsibilities

Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs