Information Technology Technician

firstPRO, Inc; Springfield (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

A technology services company is seeking an IT Technician in Springfield, MA. This role involves on-site support and maintenance of computer hardware and software, ensuring high customer service. Candidates should have CompTIA A+ certification or equivalent experience and be proficient in Office 365 and Active Directory. The position offers a contract to hire opportunity, working five days per week on-site.

Qualifications

• CompTIA A+ certification or 3 years equivalent hands-on computer experience.
• Experience supporting Office 365 and working with remote support tools.
• Proficiency in Active Directory and experience with collaboration software.

Responsibilities

• Provide IT support and maintenance for hardware and software.
• Ensure high-quality customer service for clients on-site.
• Handle on-call support and equipment troubleshooting.

Skills

CompTIA A+ certification or 3-year equivalent hands-on computer experience

Office 365 System Support

Proficiency working in Active Directory

Remote Support Tools (TeamViewer, Bomgar, Quick Assist)

Experience with Collaboration Software (Microsoft Teams, Zoom, WebEx, etc)

Job description

firstPRO is now accepting resumes for an IT Technician in Springfield, MA. This is a contract to hire role and onsite 5 days per week.

Our IT On‑Site Field Service Technicians are responsible for assigned shift converge, plus on call support and maintenance of computer hardware, software, printers, telephones, WIFI, networks and other miscellaneous equipment at a customer’s place of operation. You will bring the helpdesk to our client’s door while assisting and ensuring our clients receive the ultimate in customer service.

Required Skills

• CompTIA A+ certification or 3-year equivalent hands‑on computer experience
• Office 365 System Support
• Proficiency working in Active Directory
• Remote Support Tools (TeamViewer, Bomgar, Quick Assist)
• Experience with Collaboration Software (Microsoft Teams, Zoom, WebEx, etc)

Desired Skills

• Manage Service Provider (MSP) Experience
• IT Helpdesk, Service Desk or On-Call Center Support
• Experience with Ticketing Systems (ServiceNow, Jira, AutoTask, Remedy, etc)