On-Site PC Support Pro: Troubleshooter & Client Liaison

Worldwide TechServices; Anchorage (AK); On-site; USD 36,000 - 60,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician to join our field service team. You will provide customer support for designated equipment and perform on-site visits as required.

The role involves meeting SLAs, accurate reporting, safety compliance, asset control, and occasional overnight travel. Prior customer service experience is a plus and you should hold a technical certification and a valid driver’s license.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Technical communication

Drive to client locations

Education

Technical school certification or equivalent

Tools

Repair tool kit

Knowledge of software and hardware

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician to join our field service team. You will provide customer support for designated equipment and perform on-site visits as required.

The role involves meeting SLAs, accurate reporting, safety compliance, asset control, and occasional overnight travel. Prior customer service experience is a plus and you should hold a technical certification and a valid driver’s license.