On-Site Patient Services Call Center Specialist

Beacon Oral Specialists; Novato (CA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Health Insurance

Life Insurance

Vision Insurance

Referral program

Job summary

Beacon Oral Specialists in Novato, CA is seeking a courteous Call Center Representative to join our growing practice. You will handle incoming calls, direct inquiries, schedule appointments, and maintain accurate patient records with a focus on excellent service.

Ideal candidates are professional, computer-literate, and able to manage multiple lines in a fast-paced environment while providing empathetic support to patients and families.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to manage multiple calls and navigate software.

Responsibilities

• Answering incoming calls and directing them to the appropriate department or individual.
• Providing exceptional customer service to patients and their families.
• Scheduling appointments and confirming patient information.
• Maintaining accurate records of all calls and appointments.
• Assisting with administrative tasks as needed.

Skills

Phone etiquette

Customer service

Multiline handling

Computer literacy

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Beacon Oral Specialists in Novato, CA is seeking a courteous Call Center Representative to join our growing practice. You will handle incoming calls, direct inquiries, schedule appointments, and maintain accurate patient records with a focus on excellent service.

Ideal candidates are professional, computer-literate, and able to manage multiple lines in a fast-paced environment while providing empathetic support to patients and families.