Patient Care Coordinator

Beacon Oral Specialists; Los Gatos (CA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Life Insurance

Vision Insurance

Referral Program

Job summary

Beacon Oral Specialists is seeking a Patient Care Coordinator in Los Gatos, CA to provide exceptional patient service and support to referring offices and patients. The role emphasizes guiding patients through care, handling inquiries, and ensuring smooth scheduling and follow-up.

Responsibilities include managing patient interactions, insurance verification, appointment scheduling, and coordinating with doctors and staff.

Qualifications

• High school diploma or equivalent required.
• Proficient in Microsoft Office applications including Word, Excel, and Outlook.
• Ability to type 30 wpm.
• Understanding of dental and medical insurance.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Professional voice inflection and direct eye contact.
• Professional business attire, appearance, and phone etiquette.
• Belief in practice treatment and fees.
• Proficient in basic math and accounting skills.

Responsibilities

• Provide quality care and attention to our patients, referring offices and team.
• Assist patients in all phases of care.
• Act as primary contact for assigned referring doctors.
• Discuss patient care and answer any questions regarding treatment.
• Follow-up with patients for missed, broken appointments and unscheduled treatment.
• Contact patients prior to surgery to collect payment deposits and answer any question.
• Assist in answering inbound calls when all other employees are not available.
• Schedule surgical appointments according to practice goals and blocks.
• Follow up on unscheduled treatment plans.
• Respond to needs of assigned RD’s and office staff.
• Coordinate doctor meetings, respond to patient questions and requests.
• Maintain patient charts: ensure required forms are accounted for and signed.
• Verify Insurance.
• Review consultation charges and enter into computer.
• Back up to other co- workers (Reception, PCC, Scheduler, Finance, Manager).
• Any other duties assigned.

Skills

Customer service

Written communication

Verbal communication

Professional appearance

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Location: Los Gatos Oral & Facial Surgery, Los Gatos, CA

Job Title: Patient Care Coordinator

Job Type: Fulltime

Job Summary:

Are you looking for a company that you can call home and have opportunities to grow? We are looking for an experienced Patient Care Coordinator to join our growing practice. We pride ourselves on guiding our staff in the right direction to not only learn but also get hands-on training to move forward within the company. Responsible for providing excellent customer service to assigned dental offices and patients.

Job Description:

• Provide quality care and attention to our patients, referring offices and team.
• Assist patients in all phases of care.
• Act as primary contact for assigned referring doctors.
• Discuss patient care and answer any questions regarding treatment.
• Follow-up with patients for missed, broken appointments and unscheduled treatment.
• Contact patients prior to surgery to collect payment deposits and answer any question.
• Assist in answering inbound calls when all other employees are not available.
• Schedule surgical appointments according to practice goals and blocks.
• Follow up on unscheduled treatment plans.
• Respond to needs of assigned RD’s and office staff.
• Coordinate doctor meetings, respond to patient questions and requests.
• Maintain patient charts: ensure required forms are accounted for and signed.
• Verify Insurance.
• Review consultation charges and enter into computer.
• Back up to other co- workers (Reception, PCC, Scheduler, Finance, Manager).
• Any other duties assigned.

Required Qualifications:

• High school diploma or equivalent required.
• Proficient in Microsoft office applications including Word, Excel, and Outlook.
• Ability to type 30wpm.
• Understanding of dental and medical insurance.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Professional voice inflection and direct eye contact.
• Professional business attire, appearance, and phone etiquette.
• Belief in practice treatment and fees.
• Proficient in basic math and accounting skills.

Preferred Qualifications:

• Experience working in a dental or healthcare setting preferred.
• Experienced in WIN/OMS preferred.

Schedule:

• Monday – Friday, 8 hour shift

Benefits:

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Referral Program

Special Requirements:

• Working in-office is an essential function to this job.
• Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs.
• Ability to sit behind a desk approximately 80% of the workday required.
• This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.

Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.