Call Center Representitave

Beacon Oral Specialists; Novato (CA); Sur place; USD 40 000 - 54 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Health Insurance

Life Insurance

Vision Insurance

Referral program

Résumé du poste

Beacon Oral Specialists in Novato, CA is seeking a courteous Call Center Representative to join our growing practice. You will handle incoming calls, direct inquiries, schedule appointments, and maintain accurate patient records with a focus on excellent service.

Ideal candidates are professional, computer-literate, and able to manage multiple lines in a fast-paced environment while providing empathetic support to patients and families.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to manage multiple calls and navigate software.

Responsabilités

• Answering incoming calls and directing them to the appropriate department or individual.
• Providing exceptional customer service to patients and their families.
• Scheduling appointments and confirming patient information.
• Maintaining accurate records of all calls and appointments.
• Assisting with administrative tasks as needed.

Connaissances

Phone etiquette

Customer service

Multiline handling

Computer literacy

Formation

High school diploma or equivalent

Outils

CRM software

Microsoft Office

Description du poste

Summary:

Are you looking for a company that you can call home and have opportunities to grow? We arelooking for a Call Cetner Representative to join our growing practice. The ideal candidate will have excellent phone etiquette, exceptional customer service skills, and the ability to speak clearly. They should also be computer literate and able to answer multiple phone lines while maintaining a professional demeanor.

If you are a self-motivated individual who excels in a fast-paced environment and is committed to providing exceptional customer service, we encourage you to apply for this position.

Responsibilities:

• Answering incoming calls and directing them to the appropriate department or individual.
• Providing exceptional customer service to patients and their families.
• Scheduling appointments and confirming patient information.
• Maintaining accurate records of all calls and appointments.
• Assisting with administrative tasks as needed.

Required Qualifications:

• High school diploma or equivalent.
• Computer literate and able to navigate various software programs.
• Ability to answer multiple phone lines in a fast-paced environment.
• Professional demeanor and appearance.
• Reliable with excellent attendance.

Schedule:

• Monday to Friday, 8-hour shift
• 401(k) matching
• Health Insurance
• Life Insurance
• Referral program
• Vision Insurance

Special Requirements:

• Working on-site is essential to the function of this position.
• Must be able to sit up to 80% of the time.
• Physical requirements include sitting, stooping, and standing for extended periods of time.
• This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.

Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.