Onsite Patient Experience Specialist

Boston Children's Hospital; Waltham (MA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Sign-on Bonus

Job summary

Boston Children’s Hospital in Waltham is seeking an entry-level Patient Experience Representative I to support administrative operations and ensure an excellent patient experience. You’ll coordinate services, assist patients and families, and participate in process improvements under supervision.

Qualifications include a High School Diploma and strong customer service skills; no healthcare experience required.

Qualifications

• No healthcare experience required; strong customer service mindset.
• Ability to communicate clearly in writing and verbally with empathy.
• Positive demeanor when assisting patients, families, and coworkers.
• Detail-oriented with accuracy in handling information.

Responsibilities

• Provide positive, effective customer service to patients, families, and visitors.
• Greet, screen, direct, and register patients; enroll in patient portal.
• Coordinate schedules and assist in managing complex patient issues.
• Process demographics, insurance/payment, referrals, and clinical documentation.
• Support logistics for departmental programs and presentations; attend handoffs.

Job description

Boston Children’s Hospital in Waltham is seeking an entry-level Patient Experience Representative I to support administrative operations and ensure an excellent patient experience. You’ll coordinate services, assist patients and families, and participate in process improvements under supervision.

Qualifications include a High School Diploma and strong customer service skills; no healthcare experience required.