On-site Patient Access Specialist - Front Desk & Service

Froedtert Health; Menomonee Falls (WI); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Paid time off

Career Pathways & Career Tuition

Academic Partnership with MCW

Referral bonuses

Retirement plan - 403b

Medical, Dental, Vision Insurance

Employee Assistance Programs

Discounts on gym memberships

Job summary

Froedtert Health is hiring a Patient Access Service Representative at the CP-NORTH HILLS HEALTH CENTER in Menomonee Falls. This on-site role involves providing a welcoming experience for patients and visitors while delivering top-notch customer service both in-person and over the phone.

The ideal candidate has at least a year of experience in a reception or customer service role, with strong communication skills and proficiency in Microsoft Office.

Qualifications

• Minimum of one year of experience as a receptionist/assistant or in customer service.
• Previous healthcare experience preferred.

Responsibilities

• Deliver exceptional patient experience for front of house needs.
• Proactively greet patients and visitors.
• Provide outstanding customer service in person and on the phone.

Skills

Effective communication skills

Customer service skills

Multi-tasking

Organizational skills

Microsoft Outlook

Microsoft Excel

Microsoft Word

Medical terminology

EpicCare

Education

High School diploma or equivalent

Job description

Froedtert Health is hiring a Patient Access Service Representative at the CP-NORTH HILLS HEALTH CENTER in Menomonee Falls. This on-site role involves providing a welcoming experience for patients and visitors while delivering top-notch customer service both in-person and over the phone.

The ideal candidate has at least a year of experience in a reception or customer service role, with strong communication skills and proficiency in Microsoft Office.