On-Site Patient Access & Registration Specialist

Beth Israel Lahey Health, Inc.; Newburyport (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health, Inc. is seeking an on-site Registration Specialist in Massachusetts to warmly welcome patients, verify demographic and insurance information, and collect co-pays during visits.

The role emphasizes accurate data handling and smooth patient flow in a fast-paced hospital setting. Responsibilities include registering patients, handling payments, confirming insurance via real-time eligibility, and coordinating scheduling with clinical departments.

Qualifications

• Education: High school degree or equivalent.
• Experience: Prior experience in a business setting providing customer service, while simultaneously processing and verifying electronic demographic, financial or other business-related information and data.
• Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision making is necessary. Able to process electronic information and data accurately and efficiently.

Responsibilities

• Registers patients presenting for visits.
• Processes co-payments, co-insurance, deductibles and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at end of each business day.
• Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.
• Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter.
• Schedules patient appointments and manages cancellations and reschedules as needed.
• Verifies patient insurance coverage using real time eligibility and assigns guarantor accordingly.

Skills

Customer service

Multi-tasking

Data processing

Independent decision making

Education

High school degree or equivalent

Job description

Beth Israel Lahey Health, Inc. is seeking an on-site Registration Specialist in Massachusetts to warmly welcome patients, verify demographic and insurance information, and collect co-pays during visits.

The role emphasizes accurate data handling and smooth patient flow in a fast-paced hospital setting. Responsibilities include registering patients, handling payments, confirming insurance via real-time eligibility, and coordinating scheduling with clinical departments.