On-Site Packaging Equipment Technician (Night Shift)

YRH - PACKSIZE LLC; United States; Vor Ort; USD 45.000 - 50.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits

401(k) retirement plan

Paid Time Off

Zusammenfassung

Packsize is seeking a Resident Service Engineer in Indianapolis, IN to install, configure and maintain equipment on customer sites. You will perform start‑up testing, deliver training on features, and troubleshoot complex mechanical issues with cross‑functional teams.

Ideal candidates have a customer‑centric approach, familiarity with Windows and office tools, and the ability to work independently. Travel to customer facilities for training and support is expected.

Qualifikationen

• Customer service orientation and ability to communicate with customers.
• Experience with Windows platforms and standard software tools.
• Familiarity with hand tools for field service tasks.
• Knowledge of mechanical platforms and equipment basics.
• Ability to work independently with minimal supervision.
• Proficiency with Microsoft Office or Google Workspace is helpful.
• Associates Degree, Vocational Training or equivalent experience.
• Bachelor’s Degree in a related area preferred.

Aufgaben

• Install, configure and maintain Packsize equipment at customer sites.
• Perform start‑up testing and deliver customer training on product features.
• Troubleshoot issues using drawings and documentation.
• Coordinate tasks at customer sites and schedule activities.
• Build strong, trust‑based relationships with customers.
• Provide timely and accurate technical reports and updates.
• Adhere to safety requirements and site protocols.
• Cross‑function with R&D, Software and Quality teams as needed.
• Carry out routine maintenance and respond to emergencies.
• Analyze KPI data to identify machine performance issues.
• Travel to customer facilities for initial training and ongoing support.

Kenntnisse

Customer service focus

Knowledge of Windows platforms

Hand tools proficiency

Knowledge of mechanical platforms

Independent work capability

Microsoft Office / Google Workspace

Ausbildung

Associates Degree, Vocational Training or equivalent experience

Bachelor's Degree in a related area preferred

Tools

Windows

Hand tools

Microsoft Excel

Microsoft Word

Google Sheets

Google Docs

Jobbeschreibung

Packsize is seeking a Resident Service Engineer in Indianapolis, IN to install, configure and maintain equipment on customer sites. You will perform start‑up testing, deliver training on features, and troubleshoot complex mechanical issues with cross‑functional teams.

Ideal candidates have a customer‑centric approach, familiarity with Windows and office tools, and the ability to work independently. Travel to customer facilities for training and support is expected.