On-Site Packaging Equipment Technician

Packsize; Joliet (IL); On-site; USD 106,020,000 - 114,616,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid Time Off

Health Savings / Flexible Spending

Life and disability insurance

Employee Assistance Program

Job summary

Packsize is seeking a Resident Service Engineer in Joliet, IL for a Friday–Sunday, 6am–6pm schedule. You will install, configure and maintain Packsize equipment at customer facilities, perform startup testing, and train customers on product capabilities and routine maintenance.

You will troubleshoot issues using technical drawings, analyze KPI data to spot performance trends, and collaborate with R&D, Software and Quality teams to deliver exceptional service.

Qualifications

• Associates Degree or vocational training or equivalent experience required.
• Bachelor’s degree in a related area preferred.
• Strong customer service mindset and communication skills.
• Knowledge of Windows platforms and basic Microsoft Office/Google Suite.
• Experience with hand tools and mechanical assemblies helpful.

Responsibilities

• Install, configure and maintain Packsize equipment at customer sites.
• Perform startup testing and train customers on product capabilities and maintenance.
• Troubleshoot issues using technical drawings and documentation.
• Analyze KPI data to identify machine performance improvements.
• Collaborate with R&D, Software and Quality teams to ensure service excellence.
• Adhere to safety requirements and communicate clearly with customers.

Skills

Customer service

Windows

Hand tools

Mechanical aptitude

Independent worker

MS Office / Google Suite

Education

Associates Degree, Vocational Training or equivalent experience

Bachelor's Degree in a related area preferred

Tools

Windows-based tools

MS Office

Google Suite

Hand tools

Job description

Packsize is seeking a Resident Service Engineer in Joliet, IL for a Friday–Sunday, 6am–6pm schedule. You will install, configure and maintain Packsize equipment at customer facilities, perform startup testing, and train customers on product capabilities and routine maintenance.

You will troubleshoot issues using technical drawings, analyze KPI data to spot performance trends, and collaborate with R&D, Software and Quality teams to deliver exceptional service.