Onsite Packaging Equipment Technician

Packsize International; Joliet (IL); On-site; USD 51,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

HSA/FSA

Job summary

Packsize International seeks a Resident Service Engineer for Joliet, IL, handling installation, configuration, and maintenance of Packsize equipment at customer facilities. You’ll start-up tests, train customers, and build trust with clients while solving complex mechanical issues.

Ideal candidates will troubleshoot with engineering teams, perform routine maintenance, and manage travel to various sites. A strong customer-service mindset and hands-on skills are essential.

Qualifications

• Client-focused service skills for field roles.
• Familiarity with Windows-based systems and software.
• Experience using basic hand tools in industrial settings.
• Ability to work independently with minimal supervision.
• Experience with MS Office or Google Suite is a plus.

Responsibilities

• Schedule tasks at customer sites and coordinate with clients.
• Troubleshoot issues using drawings and documentation.
• Collaborate with R&D, Software, and Quality teams.
• Perform routine maintenance and emergency services.
• Document technical reports and travel arrangements.
• Provide on-site training on product capabilities and maintenance.

Skills

Customer service

Windows knowledge

Hand tools

Mechanical platforms

Independent work

MS Office / Google Suite

Education

Associates Degree

Bachelor’s Degree preferred

Vocational Training

Job description

Packsize International seeks a Resident Service Engineer for Joliet, IL, handling installation, configuration, and maintenance of Packsize equipment at customer facilities. You’ll start-up tests, train customers, and build trust with clients while solving complex mechanical issues.

Ideal candidates will troubleshoot with engineering teams, perform routine maintenance, and manage travel to various sites. A strong customer-service mindset and hands-on skills are essential.