On-site Operations Specialist: Critical Systems Monitoring

General Dynamics Information Technology, Inc.; Maryland; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Growth opportunities

Internal mobility team

Competitive pay and benefits

Military-friendly workplace

Job summary

General Dynamics Information Technology, Inc. is hiring a Telecommunications Technician IV to provide continuous monitoring and operational support for mission-critical systems and infrastructure on-site at Annapolis Junction, MD.

The role coordinates with watch teams, customers, and technical staff to maintain situational awareness and respond to events. Requirements include 5+ years of related experience, US citizenship, TS/SCI w/Poly clearance, and DoD 8570 IAT Level II certification.

Qualifications

• Education: Technical Training, Certification(s) or Degree.
• Experience: 5+ years of related experience.
• US citizenship required.
• Security clearance level: TS/SCI w/Poly.
• Location: On-site - Annapolis Junction, MD.
• Certification Required: DoD 8570 IAT Level II certified.
• Shift: Tuesday - Saturday 6am-2pm.

Responsibilities

• Provide 24/7 mission and infrastructure monitoring, notification, administrative support, event logging, ticket management, and operational reporting for supported systems.
• Monitor system and network events, identify potential service impacts, and initiate appropriate escalation and response procedures.
• Coordinate with ISP and GW GES watch personnel to maintain situational awareness and facilitate required support actions.
• Communicate with customers, technical teams, and support personnel to provide timely notification of events, incidents, outages, and response activities.
• Create, update, track, and close incident and service tickets in accordance with established procedures.
• Maintain accurate operational logs, shift records, event timelines, and status reports.
• Perform router and switch updates in support of authorized security actions.
• Support shift turnover activities by communicating ongoing incidents, system status, and pending actions.
• Follow established operational, security, incident-management, and escalation procedures.
• Perform other related duties and projects as required to meet business and mission needs.

Skills

Communication

Problem solving

Education

Technical Training or Certification

Tools

DoD 8570 IAT Level II

Job description

General Dynamics Information Technology, Inc. is hiring a Telecommunications Technician IV to provide continuous monitoring and operational support for mission-critical systems and infrastructure on-site at Annapolis Junction, MD.

The role coordinates with watch teams, customers, and technical staff to maintain situational awareness and respond to events. Requirements include 5+ years of related experience, US citizenship, TS/SCI w/Poly clearance, and DoD 8570 IAT Level II certification.