On-Site Operations Lead - Warehouse & Client Liaison

Traba; United States; On-site; USD 34,000 - 41,000; Full time

Job summary

Traba is seeking a Customer On-Site to serve as the main contact between our workforce and the client's on-site leadership. You will provide operational oversight to drive service delivery and act as the face of Traba inside the facility.

In a fast-paced warehouse environment, you will manage worker support, onboarding, scheduling, PPE, and communication among workers, site supervisors, and Traba's operations team. You will ensure smooth daily operations and a positive worker experience.

Qualifications

• High School Diploma or equivalent; associate or bachelor's degree preferred.
• English fluency with strong written and verbal communication.
• 1–2+ years in operations or customer-facing roles (staffing, warehouse, etc.).
• Professional demeanor and ability to represent Traba.

Responsibilities

• Build relationships with site supervisors and workers; act as primary contact.
• Coordinate onboarding, scheduling, interviews, and start dates.
• Assist with clock-ins, pay questions, and on-site worker support.
• Bridge communication among client site, Traba Ops, and Worker Support.
• Identify and escalate performance or site issues; support incident management.
• Manage day-to-day site operations, staffing coverage, PPE.
• Identify wallet expansion opportunities within the account.

Skills

Strong communication

Customer-facing experience

Organizational skills

Education

High School Diploma or equivalent

Associates or Bachelors preferred

Job description

Traba is seeking a Customer On-Site to serve as the main contact between our workforce and the client's on-site leadership. You will provide operational oversight to drive service delivery and act as the face of Traba inside the facility.

In a fast-paced warehouse environment, you will manage worker support, onboarding, scheduling, PPE, and communication among workers, site supervisors, and Traba's operations team. You will ensure smooth daily operations and a positive worker experience.