On-Site Operations & Relations Coordinator

Traba; Aurora (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Traba is seeking a Customer On-Site to serve as the main contact between Traba's workforce and the client's on-site leadership, driving service delivery and acting as the face of Traba in the facility.

The role requires professionalism, strong relationship-building, and the ability to manage multiple priorities in a fast-paced warehouse environment. English proficiency and 1–2+ years in operations are essential.

Qualifications

• High School diploma or equivalent is required.
• English language proficiency is required for daily interactions.
• 1–2+ years in operations or customer-facing environments.
• Strong interpersonal, verbal, and written communication skills.
• Professional demeanor representing Traba with workers and clients.
• Polished, presentable, and able to coach workers.
• Organized, detail-oriented and proactive in fast-paced environments.

Responsibilities

• Build strong relationships with site supervisors and workers, serving as the primary relationship owner.
• Coordinate onboarding, interviews, and start schedules for new hires (e.g., forklift operators).
• Assist workers with clock-ins, pay questions, and performance feedback.
• Bridge communication between client site, Traba Ops, and Worker Support teams.
• Identify and flag worker performance concerns and manage incident escalations.
• Support day-to-day site operations, staffing coverage, and PPE distribution.
• Identify and pursue wallet expansion opportunities within the account.

Skills

Communication skills

English proficiency

On-site coordination

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Traba is seeking a Customer On-Site to serve as the main contact between Traba's workforce and the client's on-site leadership, driving service delivery and acting as the face of Traba in the facility.

The role requires professionalism, strong relationship-building, and the ability to manage multiple priorities in a fast-paced warehouse environment. English proficiency and 1–2+ years in operations are essential.