On-Site Office Services Specialist — Repro & Mail

RR Donnelley & Sons; San Francisco (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Life insurance

Tuition assistance

Parental leave

Job summary

RR Donnelley & Sons is seeking an Office Services Associate to provide daily back office services for our client and teams, including reprographics, mail, and intake functions. Candidates will support hospitality, facilities, AV, reception, and other Williams Lea service lines as needed.

Requires a high school diploma, at least 1 year of office services experience, and proven customer service skills. Ability to lift up to 50 lbs, strong communication, and the capacity to meet deadlines in a

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience, preferably in a large corporate environment.
• Skilled in mail, phone, email, digital reprographics and related equipment.
• Familiar with back office procedures to meet client satisfaction.
• Proven customer service skills to build relationships.
• Good written and verbal communication, including professional etiquette.
• Detail oriented with strong organizational skills.
• Ability to meet deadlines and complete projects timely.
• Handle sensitive/confidential information appropriately.
• Able to work independently and in a team.

Responsibilities

• Utilize logs for all office services work.
• Ensure job tickets are properly filled out before starting.
• Perform office services, primarily reprographics, mail, and intake.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on deadlines.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs regularly.
• Prioritize workflow and provide QA on own and others' work.
• Load machines with paper, toner, and supplies.
• Answer phones, emails, and place service calls as needed.
• Interact with clients in person, by phone, or electronically.
• Adhere to policies and use equipment cost-effectively.

Skills

Customer service

Communication

Attention to detail

Teamwork

Problem solving

Deadline-driven

Self-motivated

Education

High school diploma

Tools

Mail equipment

Reprographics equipment

Phone system

Email system

Job description

RR Donnelley & Sons is seeking an Office Services Associate to provide daily back office services for our client and teams, including reprographics, mail, and intake functions. Candidates will support hospitality, facilities, AV, reception, and other Williams Lea service lines as needed.

Requires a high school diploma, at least 1 year of office services experience, and proven customer service skills. Ability to lift up to 50 lbs, strong communication, and the capacity to meet deadlines in a