Office Services Specialist — Repro & Mail Support

RR Donnelley; San Francisco (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RR Donnelley is seeking an Office Services Associate to support daily back-office services, including reprographics, mail, and intake functions for client teams. The role requires occasional travel to different worksites, including Palo Alto, and lifting up to 50 lbs as needed.

The position emphasizes strong customer service, accurate ticketing, and adherence to procedures to meet deadlines. A high school diploma and relevant experience are required.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year of office services experience in a large corporate setting preferred.
• Strong customer service skills and professional telephone/email etiquette.
• Familiar with mail, reprographics, and office equipment.
• Ability to meet deadlines and handle confidential information.

Responsibilities

• Utilize logs for office services work.
• Ensure job tickets are properly filled out before starting work.
• Perform reprographics, mail, and intake tasks per procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on deadlines and issues.
• Meet contracted deadlines for all work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs regularly.
• Provide quality assurance on own and others' work.
• Interact with clients in person, by phone, or electronically.

Skills

Customer service

Written and verbal communication

Attention to detail

Deadline oriented

Team player

Problem solving

Fast-paced environment

Education

High school diploma or equivalent

Tools

Mail equipment

Phone system

Email system

Digital reprographics

Job description

RR Donnelley is seeking an Office Services Associate to support daily back-office services, including reprographics, mail, and intake functions for client teams. The role requires occasional travel to different worksites, including Palo Alto, and lifting up to 50 lbs as needed.

The position emphasizes strong customer service, accurate ticketing, and adherence to procedures to meet deadlines. A high school diploma and relevant experience are required.