On-Site Office & Customer Experience Manager

Hirepros.pro; New York (NY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Local Service Co seeks an experienced Office Mgr / Customer Service Rep to join our on-site team in a fast-paced service environment. You will manage phones, messages, customer inquiries, appointment scheduling, and prepare proposals via email.

You'll also handle permit pulling and closing, warranty documentation, and technician dispatch. The role requires strong organization and a proactive, team-oriented attitude, with reliable office support duties.

Qualifications

• Experience in office management and customer service in a fast-paced service industry.
• Ability to answer phones, take messages and interact with customers.
• Experience with permits, closing permits and warranty documentation.
• Proficient in typing proposals, emailing and follow-up calls.
• Experience coordinating dispatch for technicians and advertising coordination.

Responsibilities

• Answer telephones, take messages and speak with customers.
• Set up appointments and follow up calls.
• Type proposals and email correspondence; manage warranty docs.
• Pull and close permits and complete warranty documentation.
• Handle tech dispatch and order office supplies and service orders.
• Serve as contact for advertising with outside marketing team.

Skills

Customer service

Phone handling

Appointment setting

Typing

Emailing

Permits management

Warranty documentation

Office administration

Tools

Microsoft Office

Job description

Local Service Co seeks an experienced Office Mgr / Customer Service Rep to join our on-site team in a fast-paced service environment. You will manage phones, messages, customer inquiries, appointment scheduling, and prepare proposals via email.

You'll also handle permit pulling and closing, warranty documentation, and technician dispatch. The role requires strong organization and a proactive, team-oriented attitude, with reliable office support duties.