Office Mgr / Customer Service Rep - admin / office - administrative job employment

Classifieds24.org; New York (NY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Local Service Co is seeking an experienced Office Mgr / Customer Service Rep who handles phones, messages, customer interactions, appointment scheduling, and proposal typing. You will follow up, pull/close permits, complete warranty docs, manage tech dispatch, and oversee office supplies and orders. On-site only, not remote.

You must be personable, proactive, and capable of coordinating with the marketing team to drive service quality and efficiency.

Qualifications

• Experience in answering phones, taking messages, and speaking with customers.
• Proficiency in typing proposals, emailing, and following up with clients.
• Experience with pulling and closing permits and completing warranty documentation.

Responsibilities

• Answer telephones and take messages, greet customers and set up appointments.
• Type proposals, email communications, and perform follow-up calls.
• Pull, close permits and complete warranty paperwork, and handle tech dispatch.
• Maintain office supplies, filing, and place product orders and service orders.
• Be the point of contact for advertising with the external marketing team.

Skills

Customer service

Telephone handling

Appointment setting

Documentation

Emailing

Permits management

Dispatch

Office administration

Education

High school diploma or equivalent

Job description

Office Mgr / Customer Service Rep - admin / office - administrative job employment

Local Service Co seeks an experienced Office Mgr / Customer Service Rep who also has experience in the fast-paced service industry. You'll wear many hats and will be responsible for answering telephones, taking messages, speaking with customers, setting up appointments and following up. You will also be responsible for typing proposals, emailing and doing follow up calls. Must have experience with pulling permits and closing permits, you'll also complete warranty documentation. You will be responsible for Tech Dispatch. You'll maintain the office supplies and equipment, filing, and place product orders and orders for outside services, in an efficient and timely manner. You will also be our point of contact for our advertising with our outside marketing team. Must be personable, knowledgeable, helpful and have a good work ethic, with a "pitch‑in" attitude. On‑site only, not remote.