On-Site Office & Customer Service Lead

Globalclassifieds.info; New York (NY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Local Service Co is seeking an experienced Office Mgr / Customer Service Representative for an on-site role in New York. You will handle phones, messages, customer interactions, appointment setting, and follow-ups, while also preparing proposals and warranty documentation.

You will manage permits, dispatch, office supplies, and coordinate with outside marketing for advertising efforts, maintaining a helpful, proactive work ethic.

Qualifications

• Experience answering telephones, taking messages, and speaking with customers.
• Typing proposals, emailing, and follow-up calls.
• On-site only position; familiarity with permits and warranty documentation.

Responsibilities

• Answer phones, take messages, and speak with customers.
• Set up appointments and make follow-up calls.
• Type proposals, emails, and warranty documents.
• Pull and close permits, coordinate dispatch, and manage office supplies.
• Serve as liaison for advertising with external marketing teams.

Skills

Customer service

Phone etiquette

Office administration

Multi-tasking

Documentation

Job description

Office Mgr / Customer Service Rep - admin / office - administrative job employment

Local Service Co seeks an experienced Office Mgr / Customer Service Rep who also has experience in the fast-paced service industry. You'll wear many hats and will be responsible for answering telephones, taking messages, speaking with customers, setting up appointments and following up. You will also be responsible for typing proposals, emailing and doing follow up calls. Must have experience with pulling permits and closing permits, you'll also complete warranty documentation. You will be responsible for Tech Dispatch. You'll maintain the office supplies and equipment, filing, and place product orders and orders for outside services, in an efficient and timely manner. You will also be our point of contact for our advertising with our outside marketing team. Must be personable, knowledgeable, helpful and have a good work ethic, with a "pitch-in" attitude. On-site only, not remote. Interested candidates, please send resume with a cover letter telling us a little about yourself and what you're looking for in your career. Absolutely no recruiters please.