On-Site Office & Customer Service Lead — Permits & Dispatch

Globalclassifieds; New York (NY); Hybrid; USD 48,000 - 62,000; Full time

Job summary

Globalclassifieds seeks an experienced Office Manager / Customer Service Rep for our New York office. You will answer phones, greet visitors, manage appointments, and support the service team with proposals and follow-ups.

Responsibilities include processing permits, closing permits, completing warranty documentation, dispatching for the tech team, maintaining supplies, filing, and coordinating with outside vendors and marketing.

Qualifications

• Experience in fast-paced service environments.
• Strong communication and organizational abilities.
• Ability to multitask and manage competing priorities.

Responsibilities

• Answer telephones, take messages, and greet customers.
• Set up appointments and follow up with clients.
• Prepare and email proposals, follow up calls, and maintain documentation.
• Pull, close and document permits and warranty paperwork.
• Coordinate tech dispatch and manage office supplies and filing.
• Serve as point of contact for advertising with the outside marketing team.

Skills

Customer service

Office administration

Telephone handling

Appointment scheduling

Documentation

Permits processing

Warranty documentation

Vendor coordination

Job description

Office Mgr / Customer Service Rep - admin / office - administrative job employment

Local Service Co seeks an experienced Office Mgr / Customer Service Rep who also has experience in the fast-paced service industry. You'll wear many hats and will be responsible for answering telephones, taking messages, speaking with customers, setting up appointments and following up. You will also be responsible for typing proposals, emailing and doing follow up calls. Must have experience with pulling permits and closing permits, you'll also complete warranty documentation. You will be responsible for Tech Dispatch. You'll maintain the office supplies and equipment, filing, and place product orders and orders for outside services, in an efficient and timely manner. You will also be our point of contact for our advertising with our outside marketing team. Must be personable, knowledgeable, helpful and have a good work ethic, with a "pitch-in" attitude. On-site only, not remote. Interested candidates, please send resume with a cover letter telling us a little about yourself and what you're looking for in your career. Absolutely no recruiters please.