On-Site Night-Shift Medical Dispatch Coordinator

Accurate Courier Services, Inc; United States; On-site; USD 23,000 - 32,000; Full time

Job summary

Accurate Courier Services is seeking a dependable Dispatcher to join our Cincinnati team. This on-site role focuses on coordinating drivers, monitoring active orders, and ensuring timely deliveries for healthcare-related couriers.

The ideal candidate has at least 1 year of dispatch or logistics experience, strong communication skills, and the ability to stay calm under pressure in a fast-paced environment. Weekend availability and overtime are required where needed.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills preferred.
• Ability to multitask and manage multiple drivers, orders, and priorities.
• Comfortable using computers and learning new software and systems.
• Dependable with consistent attendance and punctuality.

Responsibilities

• Monitor and manage active on-demand orders and routed deliveries.
• Assign orders to drivers based on location, availability, timing, and delivery requirements.
• Communicate with drivers regarding assignments, delays, pickups, deliveries, and service issues.
• Monitor routes for delays, missed stops, or other problems and take action to keep on track.
• Identify issues early and perform QA and service-recovery tasks as needed.
• Investigate delivery issues and gather information to resolve them.
• Coordinate with Operations and team members for escalations.
• Maintain accurate documentation of driver and delivery information.
• Answer incoming calls and assist clients and drivers as needed.
• Follow established procedures while using good judgment in unexpected situations.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

Accurate Courier Services is seeking a dependable Dispatcher to join our Cincinnati team. This on-site role focuses on coordinating drivers, monitoring active orders, and ensuring timely deliveries for healthcare-related couriers.

The ideal candidate has at least 1 year of dispatch or logistics experience, strong communication skills, and the ability to stay calm under pressure in a fast-paced environment. Weekend availability and overtime are required where needed.