Dispatcher- Medical Logistics- Third Shift

ICES: Data, Discovery, Better Health; Sharonville (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

Accurate Courier Services in Cincinnati is seeking a dependable Dispatcher to join our fast-paced team. You will coordinate drivers, monitor active on-demand orders, and respond quickly to service issues to keep medical deliveries moving.

The role requires clear communication, good judgment under pressure, and the ability to manage multiple priorities. 1+ year in dispatch or logistics is preferred; high school diploma or GED required. On-site with possible overtime.

Qualifications

• High school diploma or GED required.
• 1+ year in dispatch, logistics, customer service, or related role preferred.
• Strong verbal and written communication skills.
• Ability to make real-time decisions and solve problems.
• Effective at managing multiple drivers and orders simultaneously.
• Detail-oriented with accuracy in documentation.

Responsibilities

• Monitor and manage active on-demand orders and routed deliveries
• Assign orders to drivers based on location, availability, timing, and delivery requirements
• Communicate with drivers regarding assignments, delays, pickups, deliveries, and service issues
• Monitor routes for delays and issues
• Identify issues early and take action to keep deliveries on track
• Complete QA and service-recovery tasks
• Investigate delivery issues and gather information to resolve them
• Coordinate with Operations and team members for support
• Maintain accurate documentation of driver and delivery information
• Answer incoming calls and assist clients and drivers

Skills

Verbal communication

Written communication

Decision making

Multi-tasking

Attention to detail

Education

High school diploma or GED

Job description

Dispatcher

Accurate Courier Services is looking for a dependable, detail-oriented Dispatcher to join our Cincinnati team.

We specialize in medical courier services, supporting healthcare organizations with deliveries that are often time-sensitive and critical. Our Dispatch team is responsible for keeping those deliveries moving—coordinating drivers, monitoring active work, identifying potential service issues, and responding quickly when something doesn't go as planned.

This is a fast-paced position for someone who can manage multiple priorities at once, communicate clearly, make good decisions, and stay calm when things change quickly.

What You'll Do

• Monitor and manage active on-demand orders and routed deliveries
• Assign orders to drivers based on location, availability, timing, and delivery requirements
• Communicate directly with drivers regarding assignments, delays, pickups, deliveries, and service issues
• Monitor routes and deliveries for delays, missed stops, or other potential problems
• Identify issues early and take action to keep deliveries on track
• Complete Quality Assurance and service-recovery tasks as assigned
• Investigate delivery issues and gather the information needed to resolve them
• Coordinate with Operations and other team members when additional support or escalation is needed
• Maintain accurate documentation of driver and delivery information
• Answer incoming calls and assist clients and drivers as needed
• Follow established procedures while using good judgment when unexpected situations come up
• Communicate clearly and professionally with clients, drivers, and coworkers

What We're Looking For

• High school diploma or GED
• At least 1 year of dispatch, logistics, customer service, or similar experience preferred
• Strong verbal and written communication skills
• Ability to make decisions and solve problems in real time
• Ability to manage multiple drivers, orders, and priorities at once
• Strong attention to detail
• Comfortable working in a fast-paced environment where priorities can change quickly
• Comfortable using computers and learning new software and systems
• Basic Microsoft Excel knowledge
• Dependable with consistent attendance and punctuality
• Willingness to work overtime when needed

Schedule

Full-Time: 10pm-6am

Schedule may vary based on department needs.

Weekend availability is required. Candidates must be available to work Saturdays and Sundays as scheduled.

Pay

Starting at $20.00 per hour

Pay may vary based on experience and qualifications.

This is an on-site position at our Cincinnati location and is not remote.

We're looking for someone who can keep track of a lot of moving pieces, catch problems before they become bigger problems, and make good decisions without needing someone to tell them every next step.

If that sounds like you, we'd love to hear from you.