Night-Shift Medical Logistics Support Specialist

ICES: Data, Discovery, Better Health; Sharonville (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Accurate Courier Services in Cincinnati is seeking a dependable Customer Service Representative to support our time-sensitive medical courier operations. The role involves entering orders, delivering updates, and coordinating with Dispatch to keep routes on track.

The position requires strong communication, attention to detail, and the ability to stay organized in a fast-paced environment. On-site schedule includes evenings and weekends with potential overtime.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience preferred.
• Strong phone, verbal, and written communication skills.
• Able to stay organized in a fast-paced environment.
• Attention to detail and reliable attendance.

Responsibilities

• Answer incoming client calls, enter orders, and provide delivery updates.
• Review and process routed and on-demand delivery orders.
• Monitor active routes and deliveries for delays, missed steps, or potential issues.
• Complete Quality Assurance checks and follow up on missing or incomplete information.
• Maintain accurate documentation of customer and delivery information.
• Communicate with Dispatch and Operations to resolve delivery issues.
• Handle customer questions and concerns professionally and escalate when necessary.
• Follow established procedures while using good judgment when unexpected situations come up.
• Communicate clearly and professionally with clients, drivers, and coworkers.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Multitasking

Problem solving

Excel basics

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

Accurate Courier Services in Cincinnati is seeking a dependable Customer Service Representative to support our time-sensitive medical courier operations. The role involves entering orders, delivering updates, and coordinating with Dispatch to keep routes on track.

The position requires strong communication, attention to detail, and the ability to stay organized in a fast-paced environment. On-site schedule includes evenings and weekends with potential overtime.