On-Site Night Campus Safety Dispatcher

academyofartuniversity; San Francisco (CA); On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

401k options

Paid sick leave

Commuter benefit program

Job summary

Academy of Art University is seeking an experienced Communications Center Dispatcher to join our Campus Safety team. This part-time on-site role covers Saturday and Sunday, 11:00pm - 7:30am, at 860 Sutter.

You will handle emergency and non-emergency calls, dispatch Campus Safety personnel, monitor incidents, and maintain logs. Strong communication, calm decision-making under pressure, and basic MS Word/Excel/Outlook skills are essential.

Qualifications

• One year of professional customer service experience.
• Excellent verbal communication skills.
• Ability to make calm and clear choices while managing multiple tasks simultaneously
• Experience making split-second decisions and priority assessments under pressure.
• Be team-oriented and solutions-oriented.
• Time management skills with a sense of urgency.

Responsibilities

• Receiving and assessing calls: Taking calls from the public, including emergency and non-emergency calls, and accurately gathering information about the incident.
• Dispatching Campus Safety resources: Determining the appropriate response and dispatching Campus Safety personnel to the scene, considering factors like location, severity, and type of incident.
• Maintaining communication: Staying in contact with Campus Safety units during the response, relaying information, and coordinating efforts.
• Monitoring and tracking incidents: Monitoring radio frequencies, tracking the location and status of Campus Safety units, and keeping a record of incident details in the Campus Safety case management system.
• Operating dispatch systems: Using computer-aided dispatch (CAD) systems, radio communication equipment, and other technological tools to manage calls and track resources.
• Record keeping: Documenting all calls and incidents, including details about the caller, the incident, and the response.
• Maintain inventory control of sensitive items: issue and track keys in the key log, print and activate University ID cards, maintain the Lost and Found inventory.
• Exercise central control over building access and video systems: Monitor and operate Campus Safety CCTV camera systems, arm and validate building security alarms daily during each shift.
• Cover after-hours customer support line: Answer the University general phone line and retrieve voice messages from callers after normal business hours and during weekends and provide message-taking services.

Skills

Customer service

Verbal communication

Decision making under pressure

Multitasking

Team player

Time management

Tools

MS Word

MS Excel

Outlook

Job description

Academy of Art University is seeking an experienced Communications Center Dispatcher to join our Campus Safety team. This part-time on-site role covers Saturday and Sunday, 11:00pm - 7:30am, at 860 Sutter.

You will handle emergency and non-emergency calls, dispatch Campus Safety personnel, monitor incidents, and maintain logs. Strong communication, calm decision-making under pressure, and basic MS Word/Excel/Outlook skills are essential.