Communication Center Dispatcher

Academyart; San Francisco (CA); Presencial; USD 26.000 - 37.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

401k options

paid sick leave

commuter benefit program

Descripción de la vacante

Academy of Art University seeks an experienced Communications Center Dispatcher to join its Campus Safety team. This part-time, on-site role is based at 860 Sutter with Saturday and Sunday night shifts from 11:00pm to 7:30am.

The dispatcher will handle emergency and non-emergency calls, coordinate responses, monitor systems, and maintain records. Ideal candidates bring at least one year of customer service experience, strong verbal skills, and the ability to multitask under pressure.

Formación

• One year of professional customer service experience.
• Possess excellent verbal communication skills.
• Ability to make calm and clear choices while managing multiple tasks simultaneously.
• Experience making split-second decisions and accurately priority assessments under pressure.
• Be team-oriented and solutions-oriented.
• Anticipate needs of others and take measures to provide effective support.
• Time management skills are necessary.
• Be able to demonstrate a sense of urgency with important matters.
• Possess basic computer knowledge in MS Word, Excel and Outlook.

Responsabilidades

• Receiving and assessing calls: Taking calls from the public, including emergency and non-emergency calls, and accurately gathering information about the incident.
• Dispatching Campus Safety resources: Determining the appropriate response and dispatching Campus Safety personnel to the scene, considering factors like location, severity, and type of incident.
• Maintaining communication: Staying in contact with Campus Safety units during the response, relaying information, and coordinating efforts.
• Monitoring and tracking incidents: Monitoring radio frequencies, tracking the location and status of Campus Safety units, and keeping a record of incident details in the Campus Safety case management system.
• Operating dispatch systems: Using computer-aided dispatch (CAD) systems, radio communication equipment, and other technological tools to manage calls and track resources.
• Record keeping: Documenting all calls and incidents, including details about the caller, the incident, and the response.
• Maintain inventory control of sensitive items: issue and track keys in the key log, print and activate University ID cards, maintain the Lost and Found inventory.
• Exercise central control over building access and video systems: Monitor and operate Campus Safety CCTV camera systems, arm and validate building security alarms daily during each shift.
• Cover after-hours customer support line: Answer the University general phone line and retrieve voice messages from callers after normal business hours and during weekends and provide message-taking services.

Conocimientos

Customer service

Verbal communication

Multitasking

Decision making under pressure

Teamwork

Time management

Herramientas

MS Word

MS Excel

MS Outlook

Descripción del empleo

Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service. We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow.

Job Description

Academy of Art University is seeking an experienced Communications Center Dispatcher to join our Campus Safety team. Ideal candidates will have previous experience in a dispatch role with excellent verbal and written communication skills. The Communications Center Dispatcher should be able to work independently as well as part of a team.

This is a part-time role, working on site from 860 Sutter; Saturday and Sunday, 11:00pm - 7:30am.

Responsibilities

• Receiving and assessing calls: Taking calls from the public, including emergency and non-emergency calls, and accurately gathering information about the incident.
• Dispatching Campus Safety resources: Determining the appropriate response and dispatching Campus Safety personnel to the scene, considering factors like location, severity, and type of incident.
• Maintaining communication: Staying in contact with Campus Safety units during the response, relaying information, and coordinating efforts.
• Monitoring and tracking incidents: Monitoring radio frequencies, tracking the location and status of Campus Safety units, and keeping a record of incident details in the Campus Safety case management system.
• Operating dispatch systems: Using computer-aided dispatch (CAD) systems, radio communication equipment, and other technological tools to manage calls and track resources.
• Record keeping: Documenting all calls and incidents, including details about the caller, the incident, and the response.
• Maintain inventory control of sensitive items: issue and track keys in the key log, print and activate University ID cards, maintain the Lost and Found inventory.
• Exercise central control over building access and video systems: Monitor and operate Campus Safety CCTV camera systems, arm and validate building security alarms daily during each shift.
• Cover after-hours customer support line: Answer the University general phone line and retrieve voice messages from callers after normal business hours and during weekends and provide message-taking services.

Qualifications

• One year of professional customer service experience.
• Possess excellent verbal communication skills.
• Ability to make calm and clear choices while managing multiple tasks simultaneously.
• Experience making split-second decisions and accurately priority assessments under pressure.
• Be team-oriented and solutions-oriented.
• Anticipate needs of others and take measures to provide effective support.
• Time management skills are necessary.
• Be able to demonstrate a sense of urgency with important matters.
• Possess basic computer knowledge in MS Word, Excel and Outlook.

Compensation

$23.00 per hour

Benefits

• Academy of Art University offers part-time employees 401k options, paid sick leave and access to a commuter benefit program.

Application Deadline: November 16, 2026

Equal Opportunity Statement

Academy of Art University is an equal opportunity employer. All applicants will be considered regardless of age, Aids or HIV positive status, marital status, domestic partnership, medical condition or genetic characteristics, race or national origin, pregnancy, religion, sex, gender identity, gender or sexual orientation, name change, citizenship, physical or mental disability, veteran status or other status protected by federal, state, local or other law. Academy of Art University will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Equal access to the hiring process, services, and employment is available to all persons. Applicants requiring accommodations to the application and/or interview process should contact the Human Resources Department at [e-mail].

Academy of Art University, established in 1929 by Richard S. Stephens, transforms aspiring students into professional artists and designers. For three generations, the Stephens family has been devoted to the development of aspiring artists and has held the fundamental belief that with proper instruction, hard work and dedication, students can learn the skills necessary to become artistic professionals.